Who is eligible for the NDIS?

To be eligible for the NDIS you must be under 65 years of age when you first apply, be an Australian citizen, permanent resident, or hold a Protected Special Category Visa, live in Australia, and have a permanent and significant disability that substantially affects your ability to participate in daily activities.
Children under seven with developmental delay or disability may access support through the NDIS Early Childhood Early Intervention pathway without always requiring a full NDIS plan.
For a complete eligibility guide, visit our How to Access the NDIS page.

How do I apply for the NDIS?

To apply for the NDIS, contact the NDIA on 1800 800 110, visit myNDIS portal at ndis.gov.au, or ask a Local Area Coordinator to assist with your access request. You will need supporting evidence of your disability and its functional impact from relevant medical and allied health professionals.
Grace Care’s Support Coordination team can guide you through the access process. Visit our How to Access the NDIS page for a detailed step-by-step guide.

What evidence do I need to access the NDIS?

You will need a diagnosis from a relevant treating professional, reports describing how your disability affects your daily functioning, and evidence demonstrating that your disability is permanent or likely to be permanent. The stronger and more specific your evidence, the better your access request outcome.
For detailed guidance on gathering evidence, visit our How to Access the NDIS page.

Can I access the NDIS for a mental health condition?

Yes. Participants whose primary disability is psychosocial, meaning it arises from a significant mental health condition such as schizophrenia, bipolar disorder, PTSD, or major depression, can access the NDIS. The condition must substantially impact your functional capacity and be permanent or likely to be permanent.
Grace Care delivers dedicated NDIS Mental Health Support Services and Psychosocial Recovery Coaching for participants with psychosocial disability across Greater Sydney.

Can children access the NDIS?

Yes. Children under seven access the NDIS through the Early Childhood Approach. Children aged seven and over with an approved NDIS plan can access a full range of funded supports. Grace Care delivers Early Childhood Early Intervention for children under seven and Services for Children and Teenagers for older children and young people.

What is a Local Area Coordinator (LAC)?

A Local Area Coordinator is an NDIA partner who helps people access the NDIS, connect with community supports, and implement their NDIS plans. LACs are particularly helpful during the initial access and planning process. Grace Care works alongside LACs to support participants across Greater Sydney.

What does my NDIS plan include?

Your NDIS plan includes your personal goals, your funded support categories, and the dollar amounts allocated to each budget category. The three main budget categories are Core Supports, Capacity Building Supports, and Capital Supports. Each category funds different types of supports.
For a complete explanation of NDIS plan funding, visit our NDIS Funding Explained page.

What is the difference between Core Supports, Capacity Building, and Capital Supports?

Core Supports fund everyday disability-related supports including personal care, household tasks, community participation, and transport. Capacity Building funds supports that build your skills and independence over time including support coordination, life skills development, and psychosocial recovery coaching. Capital Supports fund assistive technology, home modifications, and specialist disability accommodation.
For a detailed breakdown of each category, visit our NDIS Funding Explained page.

How is my NDIS plan managed?

Your plan can be managed in three ways: NDIS-managed where the NDIA pays registered providers directly, plan-managed where a registered Plan Manager administers your funding, or self-managed where you manage your own funding directly. Many participants use a combination.
Grace Care can connect you with a trusted NDIS Plan Manager if plan management suits your situation. Visit our NDIS Funding Explained page for more detail on plan management options.

What is an NDIS plan review?

An NDIS plan review is a formal reassessment of your NDIS plan, typically conducted every twelve months. It is an opportunity to update your goals, adjust your funding, and ensure your plan continues to reflect your current needs and circumstances.
Grace Care’s Support Coordination team prepares thorough plan review documentation and attends review meetings with participants across Greater Sydney. Visit our NDIS Plan Review Guide for comprehensive preparation guidance.

Can I request an early plan review?

Yes. You can request an unscheduled plan review if your circumstances change significantly, your support needs increase substantially, your living arrangement changes, or your current plan funding is insufficient. Grace Care’s Support Coordinators can advise on when and how to request an early review and help you prepare your submission. Visit our NDIS Plan Review Guide for guidance.

What is reasonable and necessary support?

Reasonable and necessary is the standard the NDIA uses to determine whether a support should be funded. A support is reasonable and necessary if it is directly related to your disability, helps you pursue your goals, represents value for money, and is not the responsibility of another funding system such as health or education.
For a full explanation, visit our NDIS Funding Explained page.

What happens to unused NDIS funding?

In most cases, unused funding in a plan-managed or NDIS-managed plan does not roll over to your next plan. If you are underspending, Grace Care’s Support Coordination team can help you identify additional supports that would benefit you and ensure your funding is used effectively.

What NDIS services does Grace Care provide?

Grace Care provides a comprehensive range of NDIS services across Greater Sydney including:
Assistance with Daily Living | Personal Care Services | Household Tasks | Transport Assistance | Social and Community Participation | Support Coordination | NDIS Plan Management | Supported Independent Living | Home and Living Support | Life Skills and Capacity Building | Daily Life Skills | Psychosocial Recovery Coaching | NDIS Mental Health Support Services | Behaviour Support Services | Complex Care Services | Services for Children and Teenagers | Early Childhood Early Intervention | Overnight Care Services | In-Home Care Services | Dementia Care Services | Short Term Accommodation and Respite | Respite Care | Medium Term Accommodation | Individualised Living Options | Group Centre Activities | NDIS Social and Community Participation

What is Support Coordination?

Support Coordination is an NDIS-funded service that helps participants implement their NDIS plans, connect with quality providers, coordinate their supports, and navigate the NDIS system. A skilled support coordinator can make the difference between a plan that sits unused and one that transforms your daily life.
Grace Care delivers expert Support Coordination and NDIS Support Coordination services across Greater Sydney.

What is Supported Independent Living (SIL)?

Supported Independent Living is an NDIS funding category for participants with significant daily support needs who live in their own home or shared accommodation. SIL funds the cost of support workers to assist with daily living tasks, not the accommodation itself.
Grace Care delivers Supported Independent Living services across Greater Sydney. Visit our SIL page for detailed information.

What is the difference between SIL, MTA, and ILO?

Supported Independent Living (SIL) funds daily support for participants with high support needs living in their home. Medium Term Accommodation (MTA) funds transitional housing for participants awaiting a confirmed long-term home solution. Individualised Living Options (ILO) funds creative, participant-designed living arrangements that draw on natural and formal supports. Grace Care delivers all three services across Greater Sydney.

What is Short Term Accommodation and Respite?

Short Term Accommodation (STA), also known as respite care, is NDIS-funded support that allows participants to stay in an alternative setting for a short period while receiving full daily support. It gives participants a positive break experience and gives family carers genuinely needed rest.
Grace Care delivers Short Term Accommodation and Respite and Respite Care across Greater Sydney. The NDIS typically funds up to 28 days of STA per plan year.

Does Grace Care provide dementia care?

Yes. Grace Care delivers specialist Dementia Care Services across Greater Sydney for individuals living with Alzheimer’s disease, vascular dementia, Lewy body dementia, frontotemporal dementia, and other forms of cognitive impairment. Our dementia-trained care workers deliver person-centred, routine-based in-home care that supports individuals to remain safely in familiar surroundings for as long as possible.

Does Grace Care provide behaviour support?

Yes. Grace Care connects participants with registered behaviour support practitioners who conduct functional behaviour assessments and develop positive behaviour support plans. We also deliver consistent behaviour support plan implementation through our support worker team.
Visit our Behaviour Support Services page for full details.

Does Grace Care support children?

Yes. Grace Care delivers Early Childhood Early Intervention for children under seven and comprehensive Services for Children and Teenagers for older young people. All staff working with children hold current Working With Children Checks and NDIS Worker Screening Clearances.

Does Grace Care provide complex care?

Yes. Grace Care delivers specialist Complex Care Services for participants with high and complex support needs including acquired brain injury, spinal cord injury, tracheostomy and ventilator support, complex behaviour needs, and degenerative neurological conditions.

Does Grace Care offer overnight care?

Yes. Grace Care provides both active overnight support and sleepover arrangements for participants requiring care through the night. Visit our Overnight Care Services page for full information including funding details.

How do I start receiving support from Grace Care?

Contact us on 1300 069 338 or email info@grace-care.com.au to arrange a free initial consultation. We will review your NDIS plan, discuss your support needs and goals, develop a personalised support plan, match you with the right support worker, and have support in place as quickly as possible.
Visit our Contact Us page to submit an online enquiry.

Do I need an NDIS plan to access Grace Care services?

For most Grace Care services, yes, you will need an active NDIS plan with relevant funding. Some early childhood supports through the NDIS Early Childhood Approach may be accessible without a full plan. Contact us on 1300 069 338 to discuss your specific situation.
If you do not yet have an NDIS plan, our How to Access the NDIS guide explains the access and planning process step by step.

How quickly can Grace Care start providing support?

In most cases, Grace Care can have support in place within a short timeframe after your initial consultation and NDIS funding confirmation. For urgent situations, we prioritise rapid onboarding. Contact us on 1300 069 338 to discuss your timeline.

Can I use Grace Care for some supports and a different provider for others?

Yes. Under the NDIS, participant choice and control means you can use different providers for different supports. Many participants choose Grace Care for some services and other providers for others. Grace Care will work collaboratively with your other providers to ensure your support is well-coordinated.

What happens at my first meeting with Grace Care?

Your first meeting is a relaxed, unhurried conversation about you. We discuss your NDIS plan, your support needs, your daily routine, your goals, your preferences, and your living situation. Nothing is imposed and no commitment is required at that stage. The meeting is designed to help us understand how we can best support you.

Does Grace Care provide a service agreement?

Yes. Before any support commences, Grace Care provides a written Service Agreement clearly outlining the supports to be delivered, pricing, scheduling, cancellation policies, and complaint processes. You review and approve the Service Agreement before signing.

Can I change my support arrangement after it starts?

Yes. You can adjust your support schedule, change your support workers, add or remove services, and modify your care plan at any time in accordance with your Service Agreement notice periods. Contact your Grace Care support coordinator or our team on 1300 069 338 to discuss any changes.

What qualifications do Grace Care support workers hold?

All Grace Care support workers hold relevant qualifications in individual support, disability, or aged care, current NDIS Worker Screening Clearances, Working With Children Checks where applicable, and current First Aid and CPR certificates. Workers delivering specialist supports such as complex care or overnight care complete additional role-specific training.

Will I have the same support worker each visit?

Grace Care prioritises consistent worker allocation for all participants because trust and familiarity are fundamental to effective support. We assign a primary support worker to each participant and work to maintain that consistency across all scheduled shifts wherever possible.

Can I request a support worker of a specific gender?

Yes. Gender preferences for support workers are accommodated wherever possible, particularly for personal care and in-home care. This is discussed during your initial assessment and documented in your support plan.

What happens if my regular support worker is sick or unavailable?

Grace Care maintains a qualified backup staffing pool to cover unexpected absences. We notify participants as early as possible and ensure replacement workers are thoroughly briefed on the participant’s care plan and preferences before attending.

Are Grace Care support workers background checked?

Yes. All Grace Care support workers hold a current NDIS Worker Screening Clearance which involves a comprehensive background check by the NDIS Worker Screening Unit. Workers supporting children also hold current Working With Children Checks.

Can I provide feedback about my support worker?

Yes, and we actively encourage it. Feedback helps us ensure you are receiving the right support from the right person. Contact us on 1300 069 338 or email info@grace-care.com.au at any time to provide feedback or request a worker change.

How do I make a complaint about Grace Care?

Contact us by phone on 1300 069 338, by email at info@grace-care.com.au, or in writing to 1 Redman Lane, Seven Hills NSW 2146. We will acknowledge your complaint within two business days and provide a substantive response within fourteen business days.
Full details of our complaints process are available in our Terms and Conditions.

What if I am not satisfied with Grace Care’s response to my complaint?

If Grace Care’s response does not resolve your concern to your satisfaction, you can escalate to the NDIS Quality and Safeguards Commission at ndiscommission.gov.au or by calling 1800 035 544.

Can I make a complaint without it affecting my support?

Absolutely. You have the right to make a complaint without fear of retaliation, service reduction, or any negative consequences whatsoever. This right is protected by the NDIS Code of Conduct and Grace Care’s own policies. Visit our Participant Rights and Responsibilities page for full details.

How do I provide positive feedback about Grace Care?

We love hearing when things are going well. Call us on 1300 069 338, email info@grace-care.com.au, or leave a review online. Positive feedback helps us recognise excellent team members and understand what is working well for participants.

How do I refer a participant to Grace Care?

Contact our referrals team on 1300 069 338 or email info@grace-care.com.au with the participant’s name, contact details, relevant disability or support information, and NDIS plan status where available. We respond to referrals within one business day.
Visit our Referrals page for more information.

Can GPs, allied health professionals, and hospital discharge teams refer to Grace Care?

Yes. Grace Care actively welcomes referrals from GPs, occupational therapists, physiotherapists, speech pathologists, social workers, hospital discharge teams, community health services, and any other professional working with NDIS participants across Greater Sydney. Contact us on 1300 069 338 to discuss a referral.

Does Grace Care work with support coordinators?

Yes. Grace Care works collaboratively with support coordinators across Greater Sydney. We provide detailed support reports, attend care team meetings, and communicate proactively to ensure participant supports are well-coordinated and achieving the right outcomes. Contact us to discuss how we can work together for your participants.

How do I apply for a job at Grace Care?

Email your resume and cover letter to info@grace-care.com.au with the subject line Application followed by the role title, or complete the application form on our Careers page. We respond to all applications within a few business days.

What roles does Grace Care recruit for?

Grace Care recruits for disability support workers, community access support workers, support coordinators, psychosocial recovery coaches, overnight and sleepover support workers, SIL support workers, team leaders, senior support workers, and administration roles. Visit our Careers page for current opportunities.

Do I need experience to work at Grace Care?

Experience in disability, aged care, or community services is valued for support worker roles. However, the right attitude, genuine compassion, and willingness to learn are equally important. Grace Care provides thorough induction training for all new team members. Visit our Careers page for more information.

Does Grace Care provide culturally and linguistically diverse (CALD) support?

Yes. Grace Care’s diverse, multilingual team delivers culturally sensitive support across Greater Sydney’s multicultural communities. We accommodate language preferences, cultural practices, and religious requirements in all support arrangements. Contact us to discuss your specific cultural support needs.

Does Grace Care support Aboriginal and Torres Strait Islander participants?

Yes. Grace Care is committed to culturally safe and respectful support for Aboriginal and Torres Strait Islander participants. Grace Care acknowledges Aboriginal and Torres Strait Islander peoples as Traditional Custodians of the land on which we operate and pays respect to Elders past and present. Visit our About Us page for our full acknowledgement.

What is Grace Care’s non-discrimination policy?

Grace Care is committed to safe, inclusive services and treats everyone equally regardless of race, gender, age, disability, sexual orientation, gender identity, religion, or cultural background. Full details are available in our Terms and Conditions.

Does Grace Care provide support outside of business hours?

Yes. Many of Grace Care’s supports including overnight care, sleepover arrangements, weekend community access, and after-hours personal care are delivered outside of standard business hours. Contact us to discuss your scheduling requirements.

How does Grace Care protect my privacy?

Grace Care takes privacy seriously and handles all personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Full details of how we collect, use, store, and protect your information are available in our Privacy Policy.

Is Grace Care’s website ad-free?

Grace Care’s website does not contain paid advertising. All content is produced by Grace Care to inform and assist participants, families, and professionals seeking genuine information about NDIS services in Sydney.

Still Have Questions? Grace Care Is Here to Help.

Our friendly, knowledgeable team is ready to answer any question you have about NDIS services, your plan, or how Grace Care can support you across Greater Sydney.
Call us on 1300 069 338, email info@grace-care.com.au, or complete our online contact form.

Grace Care acknowledges Aboriginal and Torres Strait Islander peoples as Traditional Custodians of the land on which we operate across Greater Sydney and pays respect to Elders past and present. We are committed to inclusive, equitable, and safe NDIS services for every person we support.