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Flexible Individualised Living Options (ILO) Services in Sydney

Grace Care supports NDIS participants across Sydney to design and live in truly individualised home arrangements that reflect their unique personality, goals, and support needs. Because the best living arrangement is the one built entirely around you.
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1300 069 338

Empowering Your NDIS Journey with Grace Care

Individualised Living Options (ILO) Services in Sydney : Creative, Flexible Living Arrangements Designed Around You

No two people are the same, and no two people’s ideal living arrangement should be either. For NDIS participants across Sydney who want something more flexible, more personal, and more genuinely suited to their lives than traditional supported accommodation, Individualised Living Options offer a transformative alternative. ILO is one of the NDIS’s most innovative and participant-centred home and living supports, enabling participants to design a living arrangement that works for their specific circumstances, relationships, preferences, and goals rather than fitting themselves into a standard model that was never built with them in mind. Grace Care’s Individualised Living Options Services in Sydney help participants explore, design, and implement creative living arrangements that draw on their existing relationships, community connections, and personal resources alongside funded NDIS supports. This might mean living with a trusted host or housemate who provides informal support, sharing a home with other participants on a truly individualised basis, or living independently with a carefully designed package of supports that reflects exactly how the participant wants to live. Our experienced team guides participants and their families through the ILO exploration and design process from start to finish, navigating the NDIS requirements, building the right support structures, and ensuring every participant ends up in a living arrangement that feels genuinely like home. At Grace Care, your living arrangement should be as individual as you are.

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About Grace Care: NDIS Individualised Living Options Specialists in Sydney

Grace Care is a fully registered NDIS service provider headquartered in Seven Hills, Sydney. Founded by CEO John Sharon, whose personal background in disability and aged care shaped an organisation built on compassion, integrity, and genuine commitment to participant outcomes, Grace Care has established itself as one of Greater Sydney’s most trusted disability support providers. Our commitment to Individualised Living Options reflects our core belief that every participant deserves a living arrangement that genuinely fits their life, not one that simply meets minimum support standards. ILO requires a higher level of creativity, collaboration, and person-centred expertise than traditional accommodation models, and Grace Care’s team has the experience, knowledge, and genuine commitment to participant choice needed to make ILO work effectively for participants across the full complexity spectrum. Alongside ILO, Grace Care delivers a comprehensive suite of NDIS services including Supported Independent Living, Medium Term Accommodation, daily living assistance, community participation, transport support, support coordination, and psychosocial recovery coaching, giving ILO participants access to a rich, integrated support ecosystem under one trusted provider.
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NDIS Support Services Across Greater Sydney

Grace Care delivers a full spectrum of NDIS disability support services tailored to the individual needs, goals, and circumstances of every participant we work with. Whatever support you need, we have the expertise, the team, and the genuine commitment to deliver it well.

Assistance with Daily Living

Compassionate, dignity-focused personal care and daily routine support for participants who need help with everyday personal tasks including hygiene, dressing, mobility, and meal preparation
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Household Tasks

Reliable assistance with cleaning, laundry, meal preparation, grocery shopping, and general household upkeep, keeping your home safe, comfortable, and well-maintained.
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Community Participation

Support to engage with your community through social activities, recreational programs, sports, cultural events, and volunteering, building connection, confidence, and belonging.
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Transport Assistance

Safe, reliable transport support for medical appointments, community activities, shopping, and social outings, delivered by trained support workers who accompany you every step of the way.
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Respite Care

We offer flexible respite care services to give families and carers peace of mind, while ensuring participants receive quality care in a safe, supportive, and comfortable environment.
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Support Coordination

Expert NDIS plan navigation and coordination, connecting you with the right providers, managing your supports, and ensuring your plan works as hard as possible toward your goals.
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Supported Independent Living (SIL)

Tailored daily support for participants living independently or in shared accommodation, promoting stability, choice, skill development, and genuine quality of life within a supportive home environment.
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Assistance with Life Skills & Capacity Building

Our capacity-building supports focus on developing essential life skills such as communication, budgeting, cooking, and decision-making to build confidence and long-term independence.
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We’re ready to help

Reach out today for the guidance and support you need, with personalised assistance that fits your circumstances.
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Why Sydney NDIS Participants Choose Grace Care for Individualised Living Options ?

Designing and implementing an ILO arrangement requires a provider with genuine expertise, creativity, and commitment to participant choice. Here’s why Grace Care is the trusted partner for ILO across Greater Sydney:
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  • Registered NDIS ILO Provider: Grace Care holds full NDIS registration for Individualised Living Options, ensuring all ILO exploration, design, and support delivery meets NDIS Practice Standards and safeguarding requirements.
  • Deep ILO Expertise: Our team understands the ILO framework in detail, including the exploration and design funding phases, the range of ILO arrangement types, and the NDIS approval processes involved.
  • Genuinely Participant-Led: ILO only works when the participant drives the design. Grace Care facilitates rather than directs, ensuring the living arrangement that emerges truly reflects the participant's goals, relationships, and vision for their life.
  • Genuinely Participant-Led: ILO only works when the participant drives the design. Grace Care facilitates rather than directs, ensuring the living arrangement that emerges truly reflects the participant's goals, relationships, and vision for their life.
  • Creative Problem Solving: ILO arrangements are by nature non-standard. Our team brings creativity, flexibility, and lateral thinking to every ILO design process, finding solutions that work within NDIS parameters while genuinely meeting participant needs.
  • Relationship-Centred Approach: ILO often involves existing relationships such as family members, friends, or community connections. Grace Care supports and formalises these relationships thoughtfully, respecting the importance of natural supports in the participant's life.
  • Comprehensive Support Package Design: We design the funded support components of ILO arrangements to complement informal supports perfectly, ensuring participants get exactly the right mix of formal and natural support.
  • Long-Term Commitment: ILO arrangements evolve over time. Grace Care stays with participants throughout, reviewing and adjusting support packages as circumstances and goals change.
  • Wide Sydney Reach: Our services cover participants across Greater Sydney, giving ILO participants access to our full provider network regardless of where they choose to live.

What to Expect from Grace Care's Individualised Living Options Services in Sydney?

The ILO process is more involved than standard accommodation support because the outcome is entirely unique to each participant. Grace Care manages this process with patience, expertise, and genuine enthusiasm for participant-led design.
  • ILO Exploration Phase: We begin with a funded exploration process that helps participants think deeply about how they want to live, who they want to live with or near, what informal supports exist in their life, and what an ideal living arrangement would look and feel like for them personally. This is an open, creative, and unhurried conversation.
  • Living Arrangement Design: Based on the exploration, we work with the participant to design a specific living arrangement, whether that involves a host arrangement, a shared arrangement with compatible co-residents, or a solo arrangement with a tailored support package. Every element is chosen by the participant.
  • Support Package Development: We design the funded NDIS support components that will underpin the ILO arrangement, ensuring they complement and strengthen the informal and natural supports in the participant's life without replacing them unnecessarily.
  • NDIS Approval Coordination: We work with the participant's support coordinator to present the ILO design to the NDIA for approval, preparing the necessary documentation and ensuring the arrangement meets all funding requirements.
  • Implementation and Setup: Once approved, we manage the practical implementation of the ILO arrangement, coordinating all support providers, establishing service agreements, and ensuring the participant moves into their new living situation smoothly and confidently.
  • Ongoing Review and Adjustment: ILO arrangements are living documents. We review the arrangement regularly with participants, adjust support packages as needs and circumstances evolve, and ensure the arrangement continues to reflect the participant's goals and preferences over time.

Ready to Design a Living Arrangement That's Truly Yours? Talk to Grace Care Today.

Individualised Living Options give you the power to create a home and life that genuinely fits who you are. Grace Care’s ILO specialists are ready to help you explore the possibilities and make them real.Call us now on 1300 069 338, email info@grace-care.com.au, or complete our online contact form to arrange a free ILO consultation. Your ideal living arrangement starts with one conversation.
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What Sydney NDIS Participants Say About Grace Care's Individualised Living Options (ILO) Services

Grace Care delivers exceptional aged care and NDIS support; explore heartfelt client and family testimonials showcasing our caregivers’ positive impact.

"Grace Care helped us design an ILO arrangement for our daughter that we genuinely didn't think was possible within the NDIS. She now lives with a trusted family friend who provides informal support, backed by a carefully designed Grace Care support package for daily living and community access. The arrangement is warm, familiar, and feels completely like her own life rather than a care placement. The expertise Grace Care brought to the design process was extraordinary and the outcome has surpassed everything we hoped for."
— Fiona Whitfield, Parramatta NSW
— Fiona Whitfield, Parramatta NSW⭐⭐⭐⭐⭐
"I'd always wanted to live my own way rather than in a standard SIL house and Grace Care made that possible through ILO. My coordinator spent real time understanding what I actually wanted, not just what the system typically offers, and designed a support arrangement that fits my life perfectly. I have my own place, the supports I need, and genuine independence. Grace Care understood ILO and understood me. That combination made all the difference."
— Craig Tanner, Liverpool NSW
— Craig Tanner, Liverpool NSW⭐⭐⭐⭐⭐
"The ILO exploration process with Grace Care was one of the most positive experiences our family has had within the NDIS. They asked the right questions, brought creative ideas we hadn't considered, and designed an arrangement for our son that truly reflects who he is and how he wants to live. The transition into the arrangement was smooth and the ongoing support has been consistently excellent. We finally feel like the NDIS is working the way it was supposed to."
— Jenny Cavallucci, Hurstville NSW
— Jenny Cavallucci, Hurstville NSW⭐⭐⭐⭐⭐
"I had heard about ILO but had no idea how to access it or whether it would work for my situation. Grace Care explained it clearly, walked me through the exploration phase without any pressure, and helped me design a shared living arrangement with a close friend that genuinely suits both of us. The support package they built around the arrangement is flexible and well-considered. A much better outcome than I expected and Grace Care made the whole process manageable."
— Brett Nguyen, Blacktown NSW
— Brett Nguyen, Blacktown NSW⭐⭐⭐⭐⭐
"Grace Care's ILO service gave our mother a living arrangement that respects her history, her relationships, and her personality in a way that traditional accommodation never could. She lives near family with a host arrangement and a support package that fills the gaps without taking over. She is happier, more settled, and more herself than she has been in years. Grace Care's expertise and genuine care for outcomes through the ILO process was remarkable from start to finish."
— Alison Fitzgerald, Chatswood NSW
— Alison Fitzgerald, Chatswood NSW⭐⭐⭐⭐⭐

Frequently Asked Questions

Individualised Living Options is an NDIS home and living support that enables participants to design a living arrangement that is genuinely tailored to their individual circumstances, relationships, preferences, and goals. Unlike standard accommodation models, ILO does not prescribe how or where a participant lives. Instead, it funds an exploration and design process through which the participant, with support, creates a unique living arrangement that draws on both NDIS-funded supports and the natural supports available in their life. ILO arrangements can include living with a host, sharing with compatible co-residents, or living independently with a bespoke support package.
Both ILO and SIL are NDIS home and living supports, but they differ significantly in structure and philosophy. SIL is a funded support for participants requiring significant daily assistance in a shared or individual living arrangement, with the NDIS funding the cost of support workers. ILO is broader and more flexible, encompassing a wider range of living arrangements including host arrangements and hybrid informal and formal support models. ILO places greater emphasis on participant-designed, relationship-centred living, while SIL is more structured around a defined support roster. Grace Care can help you understand which option is most appropriate for your situation.
The ILO process begins with a funded exploration phase during which a Grace Care ILO specialist works with the participant to understand how they want to live, who they want to live with or near, what natural supports exist in their life, and what an ideal living arrangement would look like. This information is then used to design a specific living arrangement and support package that is presented to the NDIA for approval. The exploration phase is participant-led, creative, and takes as much time as needed to develop a genuinely right outcome.
Yes, and this is one of the distinguishing features of ILO. Family members, friends, community members, and other trusted people can play formal or informal roles within an ILO arrangement, including as hosts or co-residents. Grace Care’s ILO design process specifically explores existing relationships and natural supports to identify how they can be incorporated into the living arrangement in a way that benefits the participant and respects the nature of those relationships.
Yes. ILO is available across the support needs spectrum, not just for participants with lower support needs. The design of an ILO arrangement for a participant with complex needs will be more detailed and the funded support package more substantial, but the fundamental principle of individually designed, participant-led living applies regardless of support complexity. Grace Care has experience designing ILO arrangements for participants with a wide range of disabilities and support needs across Greater Sydney.
The timeline varies depending on the complexity of the arrangement, the participant’s decision-making process, and NDIA approval timeframes. The exploration phase alone can take several weeks to ensure the design is genuinely right for the participant. Grace Care manages the process efficiently and proactively, keeping participants and families informed at every stage and working to minimise unnecessary delays. We also assist with any follow-up information the NDIA requires during the approval process.
Call us on 1300 069 338 or email info@grace-care.com.au to arrange a free initial consultation. We’ll talk through what ILO is, whether it’s the right option for your situation, and how to access ILO exploration funding through your NDIS plan. There is no pressure and no obligation. ILO starts with a conversation about how you want to live, and that’s exactly what we’ll have.
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Grace Care Individualised Living Options Services Across Greater Sydney, NSW

Individualised Living Options are available to NDIS participants right across Sydney’s diverse and expansive metropolitan area, and Grace Care delivers ILO exploration, design, and support services throughout Greater Sydney with deep local knowledge and a genuine understanding of the housing, community, and support landscapes in each area we serve. Our Seven Hills base in Western Sydney provides a strong foundation for ILO services across Blacktown, Parramatta, Merrylands, Wentworthville, Toongabbie, and Northmead. Western Sydney is home to a large, diverse NDIS participant community with strong family networks and community ties that make ILO’s relationship-centred approach particularly well-suited to this area. Grace Care’s multicultural, multilingual team is specifically equipped to design ILO arrangements that respect and incorporate the cultural values and family dynamics that shape how participants in these communities want to live. Moving south-west, Grace Care facilitates ILO exploration and support across Liverpool, Fairfield, Hoxton Park, Prestons, and Cabramatta. These are communities where extended family networks and community relationships are often central to daily life, making them ideal environments for host arrangements and other ILO models that formalise existing caring relationships within the NDIS framework. Grace Care’s ILO specialists work sensitively with families in these communities to design arrangements that honour cultural norms while meeting NDIS requirements. In Sydney’s south, our ILO services reach Hurstville, Kogarah, Rockdale, Bexley, and Penshurst, as well as the Sutherland Shire including Gymea, Jannali, Caringbah, and Engadine. These residential communities offer a range of housing options and strong neighbourhood connections that support creative ILO design across different arrangement types. To the north, Grace Care delivers ILO services across Chatswood, Hornsby, Epping, and Carlingford, while our Inner West coverage spans Ashfield, Strathfield, Burwood, and Marrickville. Wherever you are in Sydney, Grace Care’s ILO specialists bring the expertise, creativity, and genuine commitment to participant choice needed to design a living arrangement that is truly yours.
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