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1300 069 338
info@grace-care.com.au
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Support Coordination Services in Sydney

Grace Care is Sydney’s trusted NDIS Support Coordination provider — connecting participants with the right services, the right providers, and the right supports to bring their NDIS plan to life. With a dedicated team of experienced coordinators, deep local knowledge, and an unshakeable commitment to person-centred care, we help you navigate the NDIS with clarity, confidence, and genuine compassion.
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1300 069 338

Helping You Build the Life You Choose with Grace Care

Expert NDIS Support Coordination Services in Sydney : Turning Your NDIS Plan Into Real, Meaningful Support

Receiving an NDIS plan is an important milestone — but knowing how to use it effectively is a different challenge altogether. With dozens of support categories, hundreds of potential providers, and complex funding rules to navigate, many participants find themselves unsure of where to begin. Grace Care’s Support Coordination Services in Sydney are designed to bridge that gap. Our experienced support coordinators work closely with you to understand your goals, identify the right services and providers, and ensure your NDIS plan is implemented in a way that genuinely improves your day-to-day life. From the moment your plan is approved, we are by your side — cutting through the complexity so you can focus on what truly matters.

At Grace Care, we take a deeply personalised approach to support coordination. We understand that no two participants are the same — every person has unique goals, unique challenges, and a unique vision of what a good life looks like. That’s why our Sydney support coordinators take the time to truly listen, to understand your circumstances, and to work collaboratively with you, your family, and your existing supports to build a network of services that reflects your individual needs and aspirations. Whether you’re newly entering the NDIS, transitioning between plans, or navigating a period of significant change, Grace Care is here to provide steady, knowledgeable, and compassionate coordination every step of the way.

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About Grace Care — Sydney's Dedicated NDIS Support Coordination Specialists

Grace Care was founded with a deep and personal commitment to providing dignified, high-quality care and support to people living with disability across Sydney and beyond. The vision behind Grace Care was shaped by the lived experience of our CEO, John Sharon, whose early career working in elderly and disability care gave him a firsthand understanding of the difference that truly compassionate, well-coordinated support can make in a person’s life. That experience became the foundation upon which Grace Care was built — an organisation where every decision, every service, and every interaction is guided by genuine care for the people we support. Headquartered at Seven Hills in Western Sydney, Grace Care serves NDIS participants across the greater Sydney metropolitan area, delivering a comprehensive suite of services including Support Coordination, Plan Management, Assistance with Daily Living, Supported Independent Living, Community Participation, and more. We operate in full compliance with NDIS Quality and Safeguards Commission standards, relevant codes of conduct, and ethical practice guidelines — ensuring every participant receives services that are safe, accountable, and truly person-centred. Our mission is clear: to ensure every person we support feels valued, heard, and empowered to live with dignity and independence.
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NDIS Support Services Across Greater Sydney

Grace Care delivers a full spectrum of NDIS disability support services tailored to the individual needs, goals, and circumstances of every participant we work with. Whatever support you need, we have the expertise, the team, and the genuine commitment to deliver it well.

Assistance with Daily Living

Compassionate, dignity-focused personal care and daily routine support for participants who need help with everyday personal tasks including hygiene, dressing, mobility, and meal preparation
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Household Tasks

Reliable assistance with cleaning, laundry, meal preparation, grocery shopping, and general household upkeep, keeping your home safe, comfortable, and well-maintained.
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Community Participation

Support to engage with your community through social activities, recreational programs, sports, cultural events, and volunteering, building connection, confidence, and belonging.
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Transport Assistance

Safe, reliable transport support for medical appointments, community activities, shopping, and social outings, delivered by trained support workers who accompany you every step of the way.
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Respite Care

We offer flexible respite care services to give families and carers peace of mind, while ensuring participants receive quality care in a safe, supportive, and comfortable environment.
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Support Coordination

Expert NDIS plan navigation and coordination, connecting you with the right providers, managing your supports, and ensuring your plan works as hard as possible toward your goals.
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Supported Independent Living (SIL)

Tailored daily support for participants living independently or in shared accommodation, promoting stability, choice, skill development, and genuine quality of life within a supportive home environment.
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Assistance with Life Skills & Capacity Building

Our capacity-building supports focus on developing essential life skills such as communication, budgeting, cooking, and decision-making to build confidence and long-term independence.
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We’re ready to help

Reach out today for the guidance and support you need, with personalised assistance that fits your circumstances.
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Why Sydney NDIS Participants Choose Grace Care for Support Coordination?

When it comes to choosing a Support Coordinator in Sydney, the right fit makes all the difference. Here’s why participants across Sydney consistently choose Grace Care:
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  • Experienced, Qualified Support Coordinators Our team of coordinators brings substantial experience across a wide range of disability types, support needs, and NDIS plan structures — ensuring you receive guidance that is informed, practical, and tailored to your situation.
  • Genuinely Person-Centred Approach We place you at the centre of every decision. Your goals, your preferences, and your vision for your life guide everything we do — we are here to support your choices, not to make them for you.
  • Deep Knowledge of Sydney's Provider Network With strong relationships across Sydney's NDIS provider landscape, we can connect you quickly with quality, reliable service providers that match your specific needs and preferences.
  • Responsive & Accessible Communication We understand that participants and families need timely answers. Our coordinators are accessible, responsive, and committed to keeping you informed and supported at every stage of your NDIS journey.
  • Culturally Sensitive & Inclusive Service Sydney is one of the world's most multicultural cities, and our team reflects that diversity. We provide culturally sensitive support that respects and honours your background, language, and values.
  • Transparent & Ethical Practice Grace Care operates with complete transparency. We have no preferred provider arrangements that compromise your choice, and we always act in your best interest — not ours.
  • Comprehensive Service Range As a full-service NDIS provider, Grace Care can coordinate across a wide range of support types — from daily living assistance and household tasks to psychosocial recovery coaching and supported independent living.
  • Support Through Complex Situations Whether you're dealing with a crisis, a significant life change, or a complex support need, our coordinators are equipped to navigate challenging circumstances calmly, professionally, and with genuine compassion.

What to Expect from Grace Care's Support Coordination Services in Sydney?

Starting your Support Coordination journey with Grace Care is a clear, structured, and supportive process. Here’s what you can expect:
  • Step 1 — Initial Consultation & Goal Setting We begin with a thorough, unhurried conversation to understand your NDIS plan, your current supports, your goals, and your vision for your life. This forms the foundation of our coordination strategy.
  • Step 2 — Provider Identification & Connection Based on your goals and funding, we identify and connect you with the most appropriate service providers in Sydney — researching options, arranging meetings, and helping you make informed choices about who you work with.
  • Step 3 — Service Agreements & Onboarding We assist you in reviewing and establishing service agreements with your chosen providers, ensuring all terms are clear, fair, and aligned with your NDIS plan and personal preferences.
  • Step 4 — Ongoing Coordination & Monitoring Once your supports are in place, we continue to monitor their effectiveness, address any issues that arise, and make adjustments as your needs or circumstances change over time.
  • Step 5 — Crisis Support & Problem Solving If unexpected challenges arise — whether with a provider, a change in your health, or a shift in your living situation — our coordinators are available to help resolve issues quickly and find alternative solutions.

Take the Next Step in Your NDIS Journey — Contact Grace Care Today

Your NDIS plan is full of potential — and Grace Care is here to help you unlock every bit of it. Don’t let confusion, paperwork, or uncertainty hold you back from the life you deserve. Our friendly Sydney support coordination team is ready to listen, guide, and advocate for you from day one.
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What Sydney NDIS Participants Say About Grace Care's Support Coordination Services

Grace Care delivers exceptional aged care and NDIS support; explore heartfelt client and family testimonials showcasing our caregivers’ positive impact.

"Grace Care's support coordinator completely changed our experience with the NDIS. Before we found them, we had no idea how to use our son's plan or who to contact for services. Within weeks, they had connected us with an occupational therapist, a support worker, and a community program he absolutely loves. We are forever grateful."
— Joanne Papadopoulos, Parramatta NSW
— Joanne Papadopoulos, Parramatta NSW⭐⭐⭐⭐⭐
"I've been with a few support coordinators over the years, but Grace Care is genuinely different. My coordinator actually listens to what I want — not just what she thinks I need. She's helped me access services I didn't even know were available under my plan, and I feel more independent than I have in years."
— Thomas Brennan, Hurstville NSW
— Thomas Brennan, Hurstville NSW⭐⭐⭐⭐⭐
"Our daughter has complex needs and we were struggling to manage everything on our own. Grace Care stepped in and made sense of it all. They coordinated her therapy, daily living support, and community activities seamlessly. The whole team is warm, professional, and truly dedicated. We can't recommend them highly enough."
— Lynette & Paul Morrison, Blacktown NSW
— Lynette & Paul Morrison, Blacktown NSW⭐⭐⭐⭐⭐
"I was nervous about engaging a support coordinator because I'd had a bad experience previously. Grace Care restored my faith completely. My coordinator is proactive, communicates clearly, and always follows through on what she promises. For the first time, I feel like my NDIS plan is actually working for me."
— Anh Nguyen, Bankstown NSW
— Anh Nguyen, Bankstown NSW⭐⭐⭐⭐⭐
"Grace Care helped me navigate an incredibly difficult period after my diagnosis. My support coordinator was calm, knowledgeable, and endlessly patient as we worked through my plan together. She connected me with the right services quickly and checked in regularly to make sure everything was going well. Exceptional service from an exceptional team."
— Rebecca O'Sullivan, Penrith NSW
— Rebecca O'Sullivan, Penrith NSW⭐⭐⭐⭐⭐

Frequently Asked Questions

Support Coordination is an NDIS-funded support that helps participants understand and implement their NDIS plan. A support coordinator works with you to connect you with appropriate service providers, establish support agreements, and ensure your plan is delivering real outcomes. It is available to participants whose NDIS plans include funding for Support Coordination under the Capacity Building budget.
Support Coordination assists most participants with navigating and implementing their NDIS plan. Specialist Support Coordination is designed for participants with more complex needs — such as those involving multiple providers, high levels of risk, or involvement with other systems like health, justice, or child protection. Specialist coordinators have advanced qualifications and experience in managing these higher-complexity situations.
Check your NDIS plan document under the Capacity Building — Support Coordination category. If funding is included, you are eligible to engage a Support Coordinator. If you’re unsure, contact Grace Care on 1300 069 338 and our team can help you review your plan.
Yes. You are free to change your support coordinator at any time without needing a plan review. Simply contact Grace Care and we will guide you through the transition process to ensure there is no disruption to your supports.
Absolutely not. Your support coordinator is there to inform, connect, and advocate — not to make decisions on your behalf. Every choice about your supports, your providers, and your goals remains entirely yours. Grace Care’s coordinators are committed to upholding your right to choice and control at all times.
The frequency of contact depends on your needs and preferences. Some participants prefer regular weekly or fortnightly check-ins, while others may require contact only when specific needs arise. Grace Care tailors our communication to suit you — and we always aim to be accessible and responsive when you need us.
Yes. Grace Care is a full-service NDIS provider, meaning we can deliver Support Coordination alongside a wide range of other supports including Daily Living Assistance, Community Participation, Transport, Respite Care, and more — creating a seamlessly coordinated experience for participants and their families.
Grace Care provides Support Coordination Services across the greater Sydney metropolitan area, including Western Sydney, Inner West, South-West Sydney, Northern Suburbs, Eastern Suburbs, and the Southern Districts. Contact our team to confirm service availability in your specific suburb.
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NDIS Support Coordination Services Across Sydney — Local Knowledge, Community Connection, Genuine Care

Grace Care is proud to deliver NDIS Support Coordination Services to participants right across the greater Sydney metropolitan area — a vast, vibrant, and beautifully diverse city that is home to hundreds of thousands of Australians living with disability. From the established residential communities of Western Sydney to the dynamic inner-city suburbs and the sprawling coastal neighbourhoods of the east and south, our team brings local knowledge, strong provider relationships, and a deep understanding of Sydney’s community landscape to every participant we support. Our head office is located at 1 Redman Lane, Seven Hills NSW 2146 — a central location in the heart of Western Sydney with excellent access to the M2 and M7 motorways, making it straightforward for our coordinators to reach participants across a wide geographic area efficiently and reliably. Seven Hills itself is well-connected to key Western Sydney hubs including Parramatta — Sydney’s second CBD — as well as Blacktown, Toongabbie, Wentworthville, and Northmead, all of which fall within our active service area for Support Coordination. Heading south-west, Grace Care’s support coordination team actively serves participants in Bankstown, Liverpool, Yagoona, Regents Park, and Chester Hill — communities with strong multicultural character and a broad network of allied health, disability, and community services with which our coordinators maintain close working relationships. In Sydney’s Inner West, we support participants across Strathfield, Burwood, Merrylands, Granville, and Auburn, helping them connect with the rich array of local supports available in these well-serviced suburbs. Further afield, our Support Coordination Services extend to Penrith and the broader Nepean region in the west, Hurstville, Kogarah, and Rockdale in the south, and Chatswood, Hornsby, and Ryde in the north — ensuring that no matter where in Sydney a participant calls home, Grace Care’s experienced coordinators are within reach. Whether you need Support Coordination, Assistance with Daily Living, Community Participation support, Respite Care, or Supported Independent Living assistance, our team is ready to connect you with the right services in your local area. Sydney’s size and diversity are among its greatest strengths — and Grace Care is uniquely positioned to navigate that landscape on your behalf, building a personalised, connected support network that helps you live the life you choose, right in the community you call home. 📞 Contact Grace Care today on 1300 069 338 or email info@grace-care.com.au to speak with a member of our Sydney support coordination team.

NDIS Support Coordination Services

At Grace Care, our Support Coordination services help participants understand their NDIS plans, connect with the right supports, and make the most of their funding. We work alongside you to build capacity, reduce stress, and ensure your support aligns with your goals and needs.

Our Support Coordination Services Include

Understanding Your NDIS Plan

We help you understand what your plan includes, how your funding works, and how to use it effectively to achieve your goals.

Connecting You to Services

Our team links you with trusted service providers that match your needs, preferences, and budget ensuring quality and continuity of care.

Managing Service Agreements

We assist with setting up, reviewing, and managing service agreements so you have clear, organised support arrangements in place.

Crisis & Change-of-Circumstance Support

When situations change or challenges arise, we provide responsive support to adjust services, address risks, and maintain stability.

Working with Plan Managers

We collaborate closely with plan managers and other supporters to ensure smooth communication, accurate budgeting, and efficient use of your funding

Begin Your Empowering Journey

Take the first step towards a brighter future with our dedicated support tailored for you.
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Why Grace Care?

  • Experienced, NDIS-knowledgeable coordinators
  • Person-centred and goal-focused approach
  • Strong provider networks and advocacy
  • Clear communication and ongoing support

At Grace Care, we empower you to take control of your NDIS journey with confidence and clarity.

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