Privacy Policy
At Grace Care we value and respect your privacy and aim to take all possible measures to keep your private information safe. Appropriate clauses of law are strictly followed and so this privacy policy is formulated to help patients understand how and why their information is gathered, how it will be used or shared and how it will be protected.
1. Sensitive Information
In order to provide services, we may need to collect and process the following types of personal information.
- Personally Identifiable Information – this includes but not limited to the name, address, telephone number, email, a date of birth, and any other information you directly give us.
- Sensitive Information – in some cases we may need you to provide us with health information which is directly related to the services required for care.
- Payment Information – billing address and other transactions related to the services provided.
- Usage Data – information that is concerned with the way our website is being used such as IP address, type of browser, and type of device.
2. Use of Information
Information is used for the following purposes:
- For us to render and administer our services such as supporting coordination and caregiver allocation.
- For us to be able to communicate with you for appointments, queries and other ad-hoc communications regarding updates.
- For us to undertake payment and billing functions.
- For us to satisfy legal and or regulatory compliance.
- For us to better our website, services offered, and the overall experience of the user.
- For us to contact you if you agreed to receive updates or promotional materials.
3. Steps We Are Taking For Protecting Your Information
Your private details are secured by us through the following procedure:
- Type-sensitive data is stored in encrypted form
- Data is accessible only by Authorized Personnel
- Regular reviews of the system along audits are conducted to strengthen security.
- No walled data is disposed of.
4. Distribution of Information
We will never sell or lease your private information to specific entities. However, in certain cases, we may disclose your private information:
- Vendors: Disclosing to independent vendors under confidentiality on a need to know basis (for instance: Care takers, IT vendors)
- Jurisdiction: If requested by any authority under law or by a court order.
- You: To the specific extent and for certain purposes for which permission is given by you.
5. Cookies and Other Tracking Technologies
In an effort to improve the experience of our clients, we use cookies and capture usage information. To better service you, cookies allow us to know how you visit our website and how you use it. Through your browser settings, you can disable cookies or you can control cookies to a certain degree.
6. Your Rights
It is within your rights to:
- Find out if we have any personal details about you
- Correct any details which are wrong or incomplete.
- Remove data which you had consented to being processed, wherever applicable.
- Request the removal of your personal details in compliance with legal requirements.
- For further clarification, you can achieve these rights by reaching out to us via the details provided in the subsequent sections.
7. External Links
Our website may contain links to third-party websites which are not operated by us, hence the privacy practices exercised by these external sites or their information is not something we are responsible for, please before providing any personal information go through their privacy policies.
8. Amendments to This Privacy Policy
We may modify the current policy at any point in time, which is expected to be exercised through our practices, or legal requirements, hence the set limitations will be posted on the amalgam of our website with the date of amendment and the new version of the policy is to be published.